TurboTax to pay $141 million to customers after allegedly steering them away from free services


The settlement, announced by New York Attorney General Letitia James Wednesday, said about 4.4 million customers were “unfairly accused.” The statement added that Intuit should suspend its “free and free” advertising campaign because it falsely lured customers by promising to provide free tax preparation services.

in the current situation, gut instinct (INTU) It said it “did not admit any error” as part of the agreement and expects “little impact on its business” from needed changes in the future.
James’s office said its investigation came after a ProPublica Report 2019 He accused the company of steering eligible customers away from federally backed tax filing products by making them difficult to find in web searches — rather than directing them toward the paid version of the company’s filing services. James said that this tactic targets low-income consumers in particular.

Candidates who used the free version of TurboTax for tax years 2016 to 2018 will be mailed a check of approximately $30 for each year they were charged when they should have been able to use the free services.

“Intuit has deceived millions of low-income Americans with the free tax filing services to which they are entitled,” James wrote in a press release. “For years, Intuit has misled the most vulnerable among us into a profit. Today, every state in the country holds Intuit to account for deceiving millions of taxpayers, and we are putting millions of dollars back into the pockets of affected Americans.”

The company responded in its statement that it “is clear and fair with its customers, including nearly 100 million Americans who have filed their taxes for free with our products over the past eight years — more than all other tax software companies combined.”

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